Frequently Asked Questions
Expert answers for your home plumbing and renovation needs.
What is your return policy for plumbing fixtures?
We accept returns on most unused and uninstalled items within 30 days of delivery. Please ensure all original packaging and manuals are included. Custom-ordered items or 'Final Sale' products are not eligible for return.
How long does shipping take for heavy items like bathtubs or toilets?
Oversized items are shipped via freight carriers and typically arrive within 7-10 business days. Standard parts and faucets usually arrive within 3-5 business days via ground shipping.
Do you offer technical support for DIY installation?
While we provide detailed product manuals and specifications on our website, we recommend consulting a licensed professional for complex installations to ensure compliance with local building codes.
Are all your products covered by a manufacturer warranty?
Yes, every product we sell is brand new and carries the full manufacturer's warranty. Warranty terms vary by brand and product type; check the 'Warranty' tab on individual product pages for details.
What should I do if my order arrives damaged?
Please inspect your shipment immediately upon arrival. If you notice any damage, document it with photos and contact our customer service team within 48 hours so we can arrange a replacement.
Do you offer bulk discounts for contractors or large renovations?
Yes, we offer competitive pricing for trade professionals and large-scale residential projects. Please contact our sales department directly to discuss bulk pricing and account options.